• Director, Account Management

    Location US-NC-Morrisville
    Job ID
    Regular Full-Time
  • Overview


    JAGGAER is the world's leading provider of comprehensive source-to-pay solutions. Some of the largest Commercial, Manufacturing and Life Sciences companies in the world trust JAGGAER with billions of dollars of annual spend. Additionally, JAGGAER is the leading procure-to-pay provider in the Higher Education and Government sectors. JAGGAER eprocurement and strategic sourcing customers across the globe have gained access to the best suppliers, with the best terms, on our scalable, customizable, user-friendly platform. Our SaaS-based, source-to-settle solution provides unparalleled visibility, insights and recommendations to procurement leaders and suppliers. The result is a fluid supply chain driven by powerful spend analysis, comprehensive contract management and efficient accounts payable solutions.


    The Director, Account Management will lead a team within the Education Vertical of the sales organization.  The team’s charter will focus on generating new business from our existing customer base, revenue retention and customer contract renewals. 

    Principal Responsibilities

    • Manage and oversee a team of Account Managers on a daily basis, providing necessary coaching and training. The principal responsibilities of the Account Management team include the following:

    *Provide sales-related account management services to a pre-assigned territory of installed base customers

    *Take the lead on negotiating and closing new customer business and contract renewals

    *Track, analyze, and report account-level base revenue for assigned territory

    *Identify account-level white space/new opportunity for assigned territory

    *Develop and implement strategies to protect and increase base license revenue

    *Collaborate with the Customer Success team to develop Account Reviews

    *Participate in all key customer-facing meetings within assigned territory

    *Develop and maintain proficiency in JAGGAER’s software solutions, core technologies, and sales methodology

    *Participate in Conferences as required to support the territory

    • Responsible for annual performance reviews and regular checkpoints with each team member
    • Work with sales management and Finance to establish annual quotas and other KPIs
    • Interface with the Sales VPs on a regular basis
    • Attend and participate in management staff meetings, weekly Top Deal call, pipeline/forecast calls, and other key leadership meetings
    • Attend and participate in Education related conferences

    Position Requirements

    •  10+ years of business experience with 3+ years of people management in an Account Management or similar role, including leadership development
    • Business automation and workflow process development is desirable; knowledge of Sourcing and Procurement processes is a big plus
    • Demonstrated ability to develop internal relationships within organizations and external relationships with customers and partners
    • Able to effectively communicate JAGGAER solutions to the customers
    • Strong communication skills, ability to create and present client and internal communications and analysis in all formats: verbal, presentation, email, written documents
    • Proficient in Microsoft Word, Microsoft Excel, and PowerPoint
    • Experience with data analysis
    • Ability to travel up to 50%


    About Our Benefits 

    JAGGAER offers equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran or military status and other protected class characteristics. We offer a generous benefits package including employee and family health, dental and vision coverage, reimbursement accounts for eligible medical expenses; company-paid life insurance, AD&D, short-term and long-term disability benefits; retirement plan with company match and generous paid time off benefits. Additional benefits include education and well-being reimbursements. 


    JAGGAER is an Equal Opportunity/Affirmative Action employer and will consider all applicants for employment without regard to race, color, religion, gender,  sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


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