• Sr. Application Administrator

    Location US-NC-Morrisville
    Job ID
    2018-2900
    Category
    Information Technology
    Type
    Regular Full-Time
  • Overview

    JAGGAER is the world's leading provider of comprehensive source-to-pay solutions. Some of the largest Commercial, Manufacturing and Life Sciences companies in the world trust JAGGAER with billions of dollars of annual spend. Additionally, JAGGAER is the leading procure-to-pay provider in the Higher Education and Government sectors. JAGGAER eprocurement and strategic sourcing customers across the globe have gained access to the best suppliers, with the best terms, on our scalable, customizable, user-friendly platform. Our SaaS-based, source-to-settle solution provides unparalleled visibility, insights and recommendations to procurement leaders and suppliers. The result is a fluid supply chain driven by powerful spend analysis, comprehensive contract management and efficient accounts payable solutions.

     

    JAGGAER is looking for a Sr. Application Administrator to be a part of our Corporate IT team focusing on implementation, integration and support of corporate enterprise-wide applications.

    The Sr. Applications Administrator is responsible for all aspects of application administration for assigned applications (NetSuite, Concur, BuyQuest, UltiPro, Callidus and others). This includes: end user support, application health monitoring, upgrades, performance monitoring, documenting known processes, creating new procedures, configuration and customizations, deployment and internal communications. Qualified candidates must be organized, detail-oriented, self-motivated and take initiative in performing tasks with professionalism and excellent verbal and written communication skills.

    Principal Responsibilities

    • Configure, Install, and Maintain assigned Applications
    • Design and implement new IT systems – Works closely with the Technology Leadership in assisting with planning, development and design of new IT systems, and recommends solutions for improvements to the current IT systems, including but not limited to implementing automation tasks as needed
    • Support integrations between Finance owned apps and other business applications
    • Responsible for integration of acquired companies into Finance applications
    • Fully responsible for problem management activities such as issue resolution and root cause analysis
    • Liaise with vendor support on all issues
    • Provide advice and training to end-users
    • Maintain current knowledge of relevant technologies as assigned
    • Enable best practices and process automation
    • Maintain SLA, System Availability, Capacity management, and Performance KPI for on-premise applications
    • Collaborate with hardware, OS, DBA technical teams to ensure proper integration of the environment (on-premise applications)

    Position Requirements

    • Bachelor’s degree in Computer Information Systems or equivalent preferred
    • 3+ years’ work experience in application administration
    • Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications
    • Knowledge of infrastructure in support of networked servers and storage
    • Experience with failover, high availability, disaster recovery and business continuity
    • Excellent problem solving/analytical skills and knowledge of analytical tools
    • Requires extensive experience with Netsuite and Concur. BuyQuest and UltiPro experience is preferred. Callidus or other commission application experience preferred.
    • System analysis experience, problem solving and systemic process improvement skill
    • Ability to multitask in a fast-paced environment
    • Ability to effectively interface and present to technical and nontechnical staff at all organizational levels
    • Must be able to support on-call 24 x 7

     

    About Our Benefits 

    JAGGAER offers equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran or military status and other protected class characteristics. We offer a generous benefits package including employee and family health, dental and vision coverage, reimbursement accounts for eligible medical expenses; company-paid life insurance, AD&D, short-term and long-term disability benefits; retirement plan with company match and generous paid time off benefits. Additional benefits include education and well-being reimbursements. 

     

    JAGGAER offers equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran or military status and other protected class characteristics. 

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