• Project Manager

    Location US-NC-Morrisville
    Job ID
    Professional Services
    Regular Full-Time
  • Overview

    JAGGAER is the world's leading provider of comprehensive source-to-pay solutions. Some of the largest Commercial, Manufacturing and Life Sciences companies in the world trust JAGGAER with billions of dollars of annual spend. Additionally, JAGGAER is the leading procure-to-pay provider in the Higher Education and Government sectors. JAGGAER eprocurement and strategic sourcing customers across the globe have gained access to the best suppliers, with the best terms, on our scalable, customizable, user-friendly platform. Our SaaS-based, source-to-settle solution provides unparalleled visibility, insights and recommendations to procurement leaders and suppliers. The result is a fluid supply chain driven by powerful spend analysis, comprehensive contract management and efficient accounts payable solutions.


    As a Project Manager, you will serve as the project lead, working with project resources to set deadlines, clarify responsibilities, resolve project issues, and monitor progress of projects.  You will be responsible for the delivery of demonstrable progress toward customer's solution usage goals (as measured in iterations/sprints).  You will coordinate activities for assigned projects, be accountable to remove team obstacles and drive productivity within the team through efficient processes and transparency.  Project managers ensure an effective implementation, manage resource allocation and revenue goals for each project and rollout that maximizes solution value. In addition they identify opportunities for continuous improvement within the Professional Services organization. 

    Principal Responsibilities

    • Use product and industry knowledge to effectively manage a portfolio of assigned projects to implement JAGGAER Spend Analytics.
    • Develop and maintain project plans and supporting documentation which track progress against project deliverables, tasks, and activities.
    • Lead client and project team members to implement JAGGAER software solutions.
    • Lead the project team to define and document client business requirements.
    • Facilitate solution and process workshops to identify client business objectives, define project goals and provide a plan for maximizing the value of the solution.
    • Collaborate with other JAGGAER departments to address and resolve client issues.
    • Identify, mitigate, and manage project risks, including s/w resolution, scope challenges and project delays.
    • Ensure a successful client transition from Implementation to Refresh/Support.
    • Manage all project controls, including: budget vs actual for project hours, forecast accuracy, revenue attainment, and resource utilization.
    • Provide work direction, assistance, mentoring and coaching to other team members as required.
    • Manage internal and client communication of appropriate project information.
    • Establish and manage relationships with client to sustain a strong business connection.

    Position Requirements

    • Bachelor's degree preferred.
    • 2+ years of business experience with 3+ years of demonstrated experience in application implementations /providing consulting services in a client environment.
    • 1-3 years Spend Analytics, Sourcing or Contract Lifecycle Management software application experience is preferred.
    • Experience implementing software-as-a-service (SaaS) software solutions or ERPs with systems integration preferred.
    • Strong project management, interpersonal, negotiation, communication, presentation, documentation and problem solving skills.
    • Must be able to learn quickly, make strong individual contributions and handle multiple projects simultaneously in a team environment.
    • Ability to act independently, take initiative and drive tasks and issues to resolution.
    • Strong written and verbal communication skills are a must. Will work extensively over the phone and in-person with clients and suppliers. Hands-on experience with project management methodologies; Agile is preferred.
    • Business automation and workflow process development desirable.
    • Proficient in the use of PowerPoint, Project, Visio, Excel and Word as well as other typical business productivity tools.
    • Will be required to travel domestically and internationally. Travel ranges from 25-50%. Passport required for international travel.
    • Confident, articulate, succinct, professional and has sound judgement and critical thinking skills.


    About Our Benefits

    We offer a generous benefits package including employee and family health, dental and vision coverage, reimbursement accounts for eligible medical expenses; company-paid life insurance, AD&D, short-term and long-term disability benefits; retirement plan with company match and generous paid time off benefits. Additional benefits include education and well-being reimbursement benefits.


    JAGGAER offers equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran or military status and other protected class characteristics.


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