• Project Manager

    Location US-NC-Morrisville
    Job ID
    Professional Services
    Regular Full-Time
  • Overview

    JAGGAER is the world's leading provider of comprehensive source-to-pay solutions. Some of the largest Commercial, Manufacturing and Life Sciences companies in the world trust JAGGAER with billions of dollars of annual spend. Additionally, JAGGAER is the leading procure-to-pay provider in the Higher Education and Government sectors. JAGGAER eprocurement and strategic sourcing customers across the globe have gained access to the best suppliers, with the best terms, on our scalable, customizable, user-friendly platform. Our SaaS-based, source-to-settle solution provides unparalleled visibility, insights and recommendations to procurement leaders and suppliers. The result is a fluid supply chain driven by powerful spend analysis, comprehensive contract management and efficient accounts payable solutions.


    As a Project Manager, you will: 

    • Work with project stakeholders to set deadlines, clarify responsibilities, resolve project issues, and monitor progress of projects
    • Manage multiple, complex projects simultaneously
    • Responsible for the delivery of demonstrable progress toward customer's solution usage goals.
    • Coordinate activities for assigned projects
    • Remove team obstacles or inefficiencies
    • Facilitate high team productivity through efficient process and transparency within the team

    Principal Responsibilities

    • Develop and maintain project plans and supporting documentation which track progress against project deliverables, tasks, and activities
    • Lead client and project team members to define and document client business requirements, assess the need for, and recommend process enhancements, and document software and integrations specifications for configuring the solution
    • Manage the solution configuration, deployment and software issue resolution to ensure a timely solution acceptance
    • Facilitate solution and process workshops to identify client business objectives, define project goals and provide a plan for maximizing the value of the solution
    • Establish and manage relationships with client to sustain a strong business connection leading to high client satisfaction, retention of existing business and development of new business
    • Manage communication of appropriate project information to clients and within JAGGAER
    • Meet financial objectives by forecasting milestones accordingly
    • Manage and document changes to project scope that have an impact on company’s resource, time and/or financial commitments via a change order process.
    • Proactively identify and mitigate or resolve project risks and issues
    • Team effectively with other parts of the organization to address and resolve client issues
    • Ensure a successful client transition from Implementation to Support
    • Provide appropriate work direction and mentoring to other team members, assisting and counseling as required. Influence others, through motivation and encouragement, to accomplish team goals
    • Develop and maintain proficiency in the company's software solutions, solution methodologies, and core technologies

    Position Requirements

    • Bachelor's degree or equivalent
    • 7+ years of business experience with 3+ years of demonstrated experience in leading application implementations/providing consulting services in a client environment
    • 2-5 years business process implementation experience or exposure in accounting, finance, procurement, contract management, sourcing or supply chain preferred
    • Strong technical project management, interpersonal, negotiation, communication, presentation, documentation and problem solving skills
    • Must be able to learn quickly, make strong individual contributions and handle multiple projects simultaneously in a team environment
    • Ability to act independently, take initiative and drive tasks and issues to resolution
    • Strong, executive-level presence and experience in facilitation
    • Excellent written and verbal communication skills are a must. Will work extensively over the phone and in-person with clients and suppliers. Hands-on experience with project management methodologies; Agile is preferred
    • Experience implementing software-as-a-service (SaaS) software solutions or ERPs with systems integration preferred
    • Business automation and workflow process development desirable
    • Proficient in the use of PowerPoint, Project, Visio, Excel and Word as well as other typical business productivity tools
    • Will be required to travel domestically and internationally. Travel ranges from 25-50%. Passport required for international travel.
    • Position located in Morrisville, NC.


    About Our Benefits 

    JAGGAER offers equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran or military status and other protected class characteristics.  We offer a generous benefits package including employee and family health, dental and vision coverage, reimbursement accounts for eligible medical expenses; company-paid life insurance, AD&D, short-term and long-term disability benefits; retirement plan with company match and generous paid time off benefits. Additional benefits include education and well-being reimbursements. 


    JAGGAER is an Equal Opportunity/Affirmative Action employer and will consider all applicants for employment without regard to race, color, religion, gender,  sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


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