The Technical Support Specialist Level 2 is responsible for second level technical support for assigned JAGGAER product lines. Support Specialists maintain close relationships with key client contacts and use their technical skills to resolve application issues. Support Specialists also play a key role in recommending new configurations to assist their customers in achieving organizational goals. Support Specialists work closely with members of the Customer Success Managers, Professional Services and Development teams to remediate reported client issues in a timely and professional manner. The position requires excellent oral and written communication skills and exceptional analytical skills.
About Our Benefits
We offer a generous benefits package including employee and family health, dental and vision coverage, reimbursement accounts for eligible medical expenses; company-paid life insurance, AD&D, short-term and long-term disability benefits; retirement plan with company match and generous paid time off benefits. Additional benefits include education and well-being reimbursements.
JAGGAER is an Equal Opportunity/Affirmative Action employer and will consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.