• Business Analyst

    Location US-NC-Morrisville
    Job ID
    Professional Services
    Regular Full-Time
  • Overview

    JAGGAER is the world's leading provider of comprehensive source-to-pay solutions. Some of the largest Commercial, Manufacturing and Life Sciences companies in the world trust JAGGAER with billions of dollars of annual spend. Additionally, JAGGAER is the leading procure-to-pay provider in the Higher Education and Government sectors. JAGGAER eprocurement and strategic sourcing customers across the globe have gained access to the best suppliers, with the best terms, on our scalable, customizable, user-friendly platform. Our SaaS-based, source-to-settle solution provides unparalleled visibility, insights and recommendations to procurement leaders and suppliers. The result is a fluid supply chain driven by powerful spend analysis, comprehensive contract management and efficient accounts payable solutions.


     The Business Analyst works with project team assignments within JAGGAER’s Professional Services organization for the successful implementation of client Spend Analytic engagements. You will be accountable to the project team for your deliverables and report directly to the Client Delivery Manager. This role requires excellent attention to detail and a focus on delivering quality work and outcomes. We are also looking for someone who is creative and can think outside of the box to solve problems.


    Requires an energetic self-starter and team player. A commitment to client satisfaction is paramount. If this sounds like you, please read on.

    Principal Responsibilities

    • Support customers in understanding the company’s spend analytics methodology
    • Coordinate acquisition of client data and prepare client data for the solution
    • Normalize client’s supplier data within the solution and eliminate duplicate records to improve accuracy of the results
    • Classify data, creating transaction data groups that are meaningful for the client, driving ROI from the solution
    • Audit the accuracy of work completed by the project team
    • Customize reports according to client's specifications, visualize data and design advanced reports
    • Resolve or suggest workarounds and alternatives for issues. Drive issue resolution in a timely manner
    • Conduct high level troubleshooting and work closely  with internal departments to resolve application or supplier-related issues
    • Create, build and maintain customer relationships
    • Manage special projects and initiatives related to spend analytics on behalf of the project team

    Position Requirements

    • Bachelor’s degree required
    • 2+ years business analyst experience in a software technology environment
    • Understand the development and implementation of performance measurements for operational reporting.
    • Experience with design and development of production metrics and reports.
    • Proficiency with procurement applications from an administration or user perspective helpful
    • Excellent oral and written communication skills, attention to detail, ability to multi-task, as well as organizational and interpersonal skills are required
    • Ability to troubleshoot issues and communicate resolution in a timely manner
    • Ability to relate business processes with technology
    • Working knowledge of Qlikview a plus
    • Proficient in the use of PowerPoint, Excel and Word as well as other typical business productivity tools.



    About Our Benefits 

    JAGGAER offers equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran or military status and other protected class characteristics.  We offer a generous benefits package including employee and family health, dental and vision coverage, reimbursement accounts for eligible medical expenses; company-paid life insurance, AD&D, short-term and long-term disability benefits; retirement plan with company match and generous paid time off benefits. Additional benefits include education and well-being reimbursements. 



    JAGGAER is an Equal Opportunity/Affirmative Action employer and will consider all applicants for employment without regard to race, color, religion, gender,  sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.