• Production Support Engineer - JAGGAER Indirect

    Location US-NC-Morrisville
    Job ID
    Information Technology
    Regular Full-Time
  • Overview

    JAGGAER is the world's leading provider of comprehensive source-to-pay solutions. Some of the largest Commercial, Manufacturing and Life Sciences companies in the world trust JAGGAER with billions of dollars of annual spend. Additionally, JAGGAER is the leading procure-to-pay provider in the Higher Education and Government sectors. JAGGAER eprocurement and strategic sourcing customers across the globe have gained access to the best suppliers, with the best terms, on our scalable, customizable, user-friendly platform. Our SaaS-based, source-to-settle solution provides unparalleled visibility, insights and recommendations to procurement leaders and suppliers. The result is a fluid supply chain driven by powerful spend analysis, comprehensive contract management and efficient accounts payable solutions.


    As a Production Support Developer at JAGGAER, you will be a key member of the team responsible for maintaining the health and stability of our enterprise wide procurement applications.  You will maintain and support existing code and analyze application performance and stability.  You will also promote code packages with minor and major code releases. 

    Principal Responsibilities

    • Provide production support to customers (internal & external) through troubleshooting, problem analysis, and resolution to correct issues, including fixing code defects
    • Maintain and improve the stability of our applications
    • Analyze JVM usage and proactively identify improvements
    • Assist analysis and troubleshooting during emergencies with our production systems
    • Participate in the code promotion of our 3 times yearly major releases and biweekly maintenance releases
    • Support and maintain the company’s existing production software solutions and core technologies. 
    • Ensure application uptime by monitoring production applications
    • Write SQL to query and update data as required to resolve issues
    • Create and maintain Splunk dashboards and queries to assist in identifying and diagnosing application problems
    • Active participation in quality assurance of products through the use of JAGGAER standards, practices, and configuration management.

    Position Requirements

    • Excellent communication, organization and interpersonal skills
    • Strong ability for independent work completing projects
    • Strong knowledge of Java, Servlets, JSP, HTML, XML
    • Strong knowledge of Relational databases and SQL
    • Proficiency with Unix/Linux command line and shell scripting
    • Experience using Splunk, including writing SPL queries and creating dashboards
    • Strong knowledge of software development methodologies
    • At least 4+ years professional experience developing web-based software is required
    • Bachelor’s degree in Computer Science or related field is preferred
    • Standard office hours and conditions
    • Participation in an on-call rotation


    About Our Benefits

    We offer a generous benefits package including employee and family health, dental and vision coverage, reimbursement accounts for eligible medical expenses; company-paid life insurance, AD&D, short-term and long-term disability benefits; retirement plan with company match and generous paid time off benefits. Additional benefits include education and well-being reimbursement benefits.



    JAGGAER is an Equal Opportunity/Affirmative Action employer and will consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


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