JAGGAER is the world's leading provider of comprehensive source-to-pay solutions. Some of the largest Commercial, Manufacturing and Life Sciences companies in the world trust JAGGAER with billions of dollars of annual spend. Additionally, JAGGAER is the leading procure-to-pay provider in the Higher Education and Government sectors. JAGGAER eprocurement and strategic sourcing customers across the globe have gained access to the best suppliers, with the best terms, on our scalable, customizable, user-friendly platform. Our SaaS-based, source-to-settle solution provides unparalleled visibility, insights and recommendations to procurement leaders and suppliers. The result is a fluid supply chain driven by powerful spend analysis, comprehensive contract management and efficient accounts payable solutions.
The Global Customer Care Analyst is responsible for 1st tier technical troubleshooting support via the phone and ticketing system for assigned JAGGAER product lines. Global Customer Care Analysts maintain close relationships with supplier and client contacts and use their technical skills to resolve software application issues. Additionally daily responsibilities include documentation and enhancement of assigned technical standards in support of Global Customer Care processes.
Global Customer Care Analysts work closely with members of the Customer Success Managers, Professional Services and Development teams to remediate reported issues in a timely and professional manner. The position requires excellent oral and written communication skills and exceptional analytical skills.
About Our Benefits
We offer a generous benefits package including employee and family health, dental and vision coverage, reimbursement accounts for eligible medical expenses; company-paid life insurance, AD&D, short-term and long-term disability benefits; retirement plan with company match and generous paid time off benefits. Additional benefits include education and well-being reimbursement benefits.
JAGGAER is an Equal Opportunity/Affirmative Action employer and will consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.