JAGGAER is the world's leading provider of comprehensive source-to-pay solutions. Some of the largest Commercial, Manufacturing and Life Sciences companies in the world trust JAGGAER with billions of dollars of annual spend. Additionally, JAGGAER is the leading procure-to-pay provider in the Higher Education and Government sectors. JAGGAER eProcurement and Strategic Sourcing customers across the globe have gained access to the best suppliers, with the best terms, on our scalable, customizable, user-friendly platform. Our SaaS-based, source-to-settle solution provides unparalleled visibility, insights and recommendations to procurement leaders and suppliers. The result is a fluid supply chain driven by powerful spend analysis, comprehensive contract management and efficient accounts payable solutions.
The Customer Success Manager is a highly visible, customer facing role within JAGGAER’s Customer Operations team; helping our customers achieve success by driving and delivering customer outcomes. A CSM has a portfolio of customers and leverages their ability to develop customer relationships that promote solution value, retention and loyalty. The Customer Success Manager assists customers to plan and understand the best ways to utilize the JAGGAER suite of products by creating and executing a Customer Success Plan. Understanding the customer’s business processes, goals and challenges and matching those with JAGGAER solutions that line up with that Success Plan helps achieve customer outcomes. The Customer Success Manager is also responsible for assessing and managing customer health and is prepared to develop and manage a health recovery plan when needed.
Bachelor's degree or equivalent with proven Customer Success, Account Management or Project Management skills required in order to create, maintain and enhance customer relationships
About Our Benefits
We offer a generous benefits package including employee and family health, dental and vision coverage, reimbursement accounts for eligible medical expenses; company-paid life insurance, AD&D, short-term and long-term disability benefits; retirement plan with company match and generous paid time off benefits. Additional benefits include education and well-being reimbursement benefits.
JAGGAER offers equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran or military status and other protected class characteristics