• Technical Consultant

    Location US-NC-Morrisville
    Job ID
    Professional Services
    Regular Full-Time
  • Overview

    JAGGAER is the world's leading provider of comprehensive source-to-pay solutions. Some of the largest Commercial, Manufacturing and Life Sciences companies in the world trust JAGGAER with billions of dollars of annual spend. Additionally, JAGGAER is the leading procure-to-pay provider in the Higher Education and Government sectors. JAGGAER eProcurement and strategic sourcing customers across the globe have gained access to the best suppliers, with the best terms, on our scalable, customizable, user-friendly platform. Our SaaS-based, source-to-settle solution provides unparalleled visibility, insights and recommendations to procurement leaders and suppliers. The result is a fluid supply chain driven by powerful spend analysis, comprehensive contract management and efficient accounts payable solutions.


    As the Technical Consultant, you will: 

    • Serve as the team's chief technical resource for the integration of the solution with the customer's ERP and data systems
    • Drive creation of the technical solution specifications and work with the project team to configure the solution based upon business and technical requirements.
    • Facilitate solution unit, integration and user acceptance testing as well as solution deployment.
    • Manage multiple, complex projects simultaneously.
    • Identify opportunities for continuous improvement within the professional services organization

    Principal Responsibilities

    • Responsible for the successful technical implementation of configurable applications for client engagements, on time and on budget.
    • Lead client and JAGGAER technical project team members to define and document client business and technical requirements
    • Facilitate solution and process workshops to identify client business objectives, define project goals and provide a plan for maximizing the value of the solution.
    • Document software and integrations specifications for configuring the solution.
    • Design and deliver webMethods integration middleware for data manipulation between company and customer systems.
    • Code and test integration packages based on technical specifications.
    • Hold code review sessions with internal stakeholders to validate each client solution.
    • Establish and manage relationships with clients to sustain a strong business relationship leading to high client satisfaction, retention of existing business and development of new business.
    • Proactively identify and mitigate or resolve project risks and issues. This includes identifying alternative solutions either through changes to client workflows or software, making recommendations of alternatives, and facilitating decision-making on the path forward.
    • Manage communication of appropriate project information to clients and internal stakeholders
    • Update integration documentation according to changes implemented in code releases
    • Develop and maintain proficiency in the company's software solutions, solution methodologies, and core technologies.

    Position Requirements

    • Bachelor's degree or equivalent
    • 5+ years of business experience with 3+ years of demonstrated experience implementing software solutions and providing client-facing consulting services.
    • 2-5 years business process implementation experience or exposure in Accounting, Finance, Procurement, Contract Management, Sourcing or Supply Chain is preferred.
    • Strong working knowledge of HTTPS communications, SQL and XML
    • Knowledge of webMethods integration server is preferred.
    • Experience implementing software-as-a-service (SaaS) software solutions or ERPs that integrate with client’s existing systems. Strong executive level presence and experience in facilitation.
    • Good written and verbal communication skills required. Will work extensively over the phone and in-person with our clients. Business automation and workflow process development desirable.
    • Strong interpersonal, negotiation, communication, presentation, documentation and problem solving skills.
    • Must be able to learn quickly, make strong individual contributions and handle multiple projects simultaneously in a team environment
    • Ability to act independently, take initiative and drive tasks and issues to resolution.
    • Proficient in the use of PowerPoint, Visio, Excel and Word as well as other typical business productivity tools.
    • Required to travel domestically and internationally. Travel ranges from 25-50%. Passport required for international travel.
    • Position located in Morrisville, NC or Pittsburgh, PA


    About Our Benefits 

    JAGGAER offers equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran or military status and other protected class characteristics.  We offer a generous benefits package including employee and family health, dental and vision coverage, reimbursement accounts for eligible medical expenses; company-paid life insurance, AD&D, short-term and long-term disability benefits; retirement plan with company match and generous paid time off benefits. Additional benefits include education and well-being reimbursements. 



    JAGGAER is an Equal Opportunity/Affirmative Action employer and will consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.