• Sr. IT Systems Administrator (CONTRACTOR)

    Location US-NC-Morrisville
    Job ID
    Information Technology
    Contractor- Full Time
  • Overview

    JAGGAER is the world's leading provider of comprehensive source-to-pay solutions. Some of the largest Commercial, Manufacturing and Life Sciences companies in the world trust JAGGAER with billions of dollars of annual spend. Additionally, JAGGAER is the leading procure-to-pay provider in the Higher Education and Government sectors. JAGGAER eProcurement and strategic sourcing customers across the globe have gained access to the best suppliers, with the best terms, on our scalable, customizable, user-friendly platform. Our SaaS-based, source-to-settle solution provides unparalleled visibility, insights and recommendations to procurement leaders and suppliers. The result is a fluid supply chain driven by powerful spend analysis, comprehensive contract management and efficient accounts payable solutions.


    The Sr. IT Systems Administrator will liaise with business users to fix or manage the correction of computer system problems and faults. Receive calls and work incident tickets with customers pertaining to technology problems; correct the problems or direct them to the appropriate area for resolution. Track all problems through to resolution. Log reported problems on all units and prepare a report indicating problem and resolution.  Perform PC inventory, procurement and provisioning activities.  Utilize and support desktop management tools.

    Principal Responsibilities

    • Provide first and second line response for users requiring assistance with information technology issues and problems. This includes both phone support and field support
    • Resolve technical support issues related to client-server systems. Ability to act as a second tier/escalation support role
    • Provision (Install, configure, and support) workstations including imaging laptops, desktops, tablets and network printers following build processes. (Windows 7 & 10).  Customizing builds with third party applications and tools. 
    • Managing workstations enterprise wide using remote workstation management tools
    • Perform administrative tasks on supported end user applications and tools.
    • Perform user account administration (new accounts, updates, terminations) according to defined procedures.
    • Performs technical tasks related to the installation and maintenance of systems’ software products
    • Provide 2nd level support on corporate end user applications including O365, remote access systems, telephone systems, etc.
    • Coordinate activities with vendors and outside consultants to provide support for systems and applications.
    • Create and maintain documentation of all systems, applications, security and network configurations
    • Resolve routine LAN problems and escalate non-routine problems
    • Assist in maintaining and upgrading Corporate IT-owned applications, servers and supporting infrastructure.


    Position Requirements

    • Preferred 5 years’ experience in working with Helpdesk/Desktop Support environment
    • Strong problem solving/troubleshooting skills
    • Strong communication and interpersonal skills with a focus on customer service
    • Experience with Active Directory
    • Experience with O365 and user administration
    • Experience with Exchange 2010 messaging systems
    • Experience troubleshooting end-user connectivity issues (LAN/WAN and wireless technologies
    • Solid background in Windows systems support across both desktops and laptops including Windows 7 and Windows 10
    • Experience with MAC laptops in an enterprise computing environment preferred
    • Experience with deployment and management of Antivirus products, backup systems required and asset management, service desk systems
    • Experience in server operating systems such as Windows Server
    • Must be extremely detail-oriented, well organized, and able to work in a fast-paced environment
    • Quick learner; adaptable to a variety of situations and personalities
    • Must be able to lift 50 lbs 


    JAGGAER is an Equal Opportunity/Affirmative Action employer and will consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


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