• Product/QA Analyst (Contract-to-Hire)

    Location US-NC-Morrisville
    Job ID
    Product Development
    Regular Full-Time
  • Overview

    JAGGAER is the world's leading provider of comprehensive source-to-pay solutions. Some of the largest Commercial, Manufacturing and Life Sciences companies in the world trust JAGGAER with billions of dollars of annual spend. Additionally, JAGGAER is the leading procure-to-pay provider in the Higher Education and Government sectors. JAGGAER eProcurement and strategic sourcing customers across the globe have gained access to the best suppliers, with the best terms, on our scalable, customizable, user-friendly platform. Our SaaS-based, source-to-settle solution provides unparalleled visibility, insights and recommendations to procurement leaders and suppliers. The result is a fluid supply chain driven by powerful spend analysis, comprehensive contract management and efficient accounts payable solutions.


    The Product/Quality Analyst (PQA) is a member of a highly collaborative 4-person product development team which develops new software functionality for customers.

    The PQA works with team members to design, develop, and test software functionality. The PQA also interacts with other employees across the company to gather research, confirm requirements, and provide training.


    The PQA analyzes business challenges from customers and helps the team develop and prioritize work that will solve the challenges. The PQA - working with the team - determines the acceptance criteria the software must meet before delivery to customers. This includes verifying functional behavior, filing defects, and ensuring the resolution of defects.


    Additionally, the PQA will sometimes write documents to help both internal and external customers adopt and use the software.

    Principal Responsibilities

    • Drive software quality process to ensure the quality, reliability and completeness of software
    • Write and execute product test plans and test scripts
    • Define and document business scenarios for new functionality
    • Coordinate creation of feature and user documentation
    • Assists with preparation of product release notes and documentation
    • Maintain detailed understanding of customer business processes, problems, and desired solutions
    • Engage stakeholders across the company to provide information and training specific to product development

    Position Requirements

    • Excellent interpersonal and communications skills with past successes in working across organizations to implement large-scale projects
    • Excellent organizational and time management skills and the ability to balance multiple ongoing responsibilities and appropriately communicate issues
    • Strong documentation, oral and written communications skills
    • Strong analytical thinking and problem solving skills
    • Experience in software testing
    • Experience with automated testing tools preferred
    • Bachelor's degree or related experience preferred


    About Our Benefits 

    JAGGAER offers equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran or military status and other protected class characteristics.  We offer a generous benefits package including employee and family health, dental and vision coverage, reimbursement accounts for eligible medical expenses; company-paid life insurance, AD&D, short-term and long-term disability benefits; retirement plan with company match and generous paid time off benefits. Additional benefits include education and well-being reimbursements. 


    JAGGAER is an Equal Opportunity/Affirmative Action employer and will consider all applicants for employment without regard to race, color, religion, gender,  sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. 


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