JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries. Our 1,300+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses.  For more information, visit www.jaggaer.com 

This role reports to the Vice President of Sales and Marketing Operations and will support the lead-to-opportunity process focused on the SDR and Inside Sales function. This will be a process and data-driven role in a fast-paced, ever-changing environment. The individual will be flexible, process-oriented, and a change agent focused on planning, alignment, and execution.

Principal Responsibilities:

• Sales Process & Infrastructure:
  • Architect and execute a scalable inside sales operations framework that enables predictable, high-quality pipeline creation across global SDR teams.
  • Standardize Rules of Engagement (ROE), workflows, and operating procedures to ensure consistency across inbound and outbound motions.
  • Serve as the primary administrator and owner of Salesloft—leading implementation, integration with Salesforce, adoption, training, and optimization.

• Lead Management & Routing
  • Partner with Marketing, Sales Leadership, and Marketing Ops to define, implement, and maintain lead routing rules and SLAs in CRM systems to ensure speed-to-lead and alignment with ICP targeting.
  • Continuously monitor and refine lead qualification criteria to maximize MQL-to-SQL conversion and pipeline creation.
  • Establish processes to ensure 100% of qualified leads are acted on within SLA.

• Tool & Technology Management
  • Manage the inside sales tech stack, including Salesforce, Salesloft, ZoomInfo, LinkedIn Sales Navigator, Gong, AI-enabled tools, and future additions.
  • Evaluate and recommend new tools to improve SDR productivity and efficiency.
  • Act as liaison with vendors to manage contracts, troubleshoot issues, and implement enhancements.

• Data, Reporting & Insights
  • Build and maintain dashboards, reports, and analytics to track SDR productivity, activity levels, pipeline health, and conversion rates.
  • Deliver actionable insights to SDR Leadership, Marketing, and Sales to inform strategy and execution across all sales and marketing functions.
  • Champion data hygiene best practices and establish processes to maintain CRM accuracy.
• Cross-Functional Collaboration:
  • Partner with SDR Leadership to align on territory coverage, campaign strategy, and pipeline goals.
  • Work closely with Marketing and Demand Generation to optimize campaign follow-up and provide feedback loops on lead quality.
  • Collaborate with Product Marketing, Sales, and Demand Generation to equip SDRs with differentiated messaging and outreach tactics.

Position Requirements: 

• Bachelor’s degree in business, Marketing, or a related field with 5+ years of experience in Marketing or a Sales operations-related role
• Proven experience in sales/marketing operations, preferably with SalesLoft.
• Strong analytical skills and attention to detail.
• Proficiency in data analysis and reporting tools (e.g., Excel, Tableau).
• Excellent communication and collaboration skills.
• Ability to manage multiple projects and meet deadlines.
• Familiarity with CRM systems (e.g., Salesforce) is a plus.
• Proactive, with a hands-on and can-do attitude.

What We Offer:

At JAGGAER, we are committed to supporting you and your family’s well-being. Your health is a priority, and we offer a range of programs to help you stay well and thrive. Our benefits include exceptional medical, dental & vision plans, adoption assistance, wellness reimbursements, generous parental leave, 401(k) matching, flexible work options, unlimited vacation for exempt employees, and more!

Our Values:

At JAGGAER, our values shape everything we do—from supporting customers and collaborating with teammates to building products and fostering our culture.

Be Collaborative: Promote mutual respect, work productively with others, and share responsibility for success.

Be Accountable: Own your actions, learn from challenges, and stay proactive to achieve results.

Be Adaptable: Embrace change, encourage innovation, and stay effective through significant transitions.

EEO:

JAGGAER is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military, or veteran status, mental or physical disability, or other applicable legally protected characteristics.

ACCESSIBILITY:

JAGGAER is committed to providing access and reasonable accommodation to applicants. If you are a qualified individual with a disability or a disabled veteran and you think you may require an accommodation for any part of the recruitment process, please send a request to: hr@jaggaer.com All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Pay Transparency Nondiscrimination Provision (dol.gov)

Know Your Rights: Workplace Discrimination is Illegal (dol.gov)